Frequently Asked Questions

Savoir has showrooms in major cities worldwide, including London, New York, Paris, and Dusseldorf.
For a complete list and details of our showrooms, please visit our showroom page.

We encourage customers to visit our showrooms to experience our beds first-hand. Our sleep experts will guide you through the range and help you find the perfect bed for your needs.

Savoir’s beds can also be found in select hotels around the world. To find out where you can experience a Savoir bed for the night, you can visit our hotel page.

Walk-ins are welcome; however, to ensure that you receive personalised attention from our bed specialists, you may wish to book an appointment. You can schedule a visit through our website or by contacting your nearest showroom.

During your visit, you’ll have the opportunity to try out our different beds, explore our range of mattresses and headboards, and discuss your sleep preferences with our experts. We’ll provide you with a tailored consultation to help you find your perfect sleep solution. You can plan your next visit by selecting your preferred showroom.

Our prices are consistent across all channels. However, visiting a showroom allows you to explore full customisation options that may affect the final price.

To find out more, the full list of our showrooms can be found here.

Our bed specialists can process your order in the showroom, including any customisations you desire. You can see the complete list of our showrooms here.

Our showrooms have a wide range of fabric and material samples for you to see and feel, helping you to make the best choice for your bed. If required, we can order swatches and get them delivered to you.

All our beds are made to order to the client’s specifications. We are, therefore, unable to accept returns or exchanges on beds. Returns are only permitted in the rare occurrence that a product is granted faulty.  For any specific enquiries or concerns regarding your Savoir bed, please get in touch with a showroom.

We offer a Remake Guarantee for the Savoir Nº1 bed and Savoir Nº2 bed. If you wish to have the tension of your mattress altered to be softer or firmer, please notify us within six weeks of delivery, and we will happily make the relevant alterations free of charge.

The full details of this policy can be found on our terms and conditions page.

Our sales operations team is based in the UK and operates Monday to Friday 9 am to 5 pm (BST). If you are in the US, please contact the showroom via phone + 1 646 767 9935, email: ny200lex@savoirbeds.com or use our live chat on the website. Our team is available Monday to Friday 10 am-6 pm (EDT).

We use Shopify Payments to securely process all transactions in the UK, US and EU. No card details are stored on our systems. Your information is encrypted and processed directly through Shopify's secure payment infrastructure.

We take customer data very seriously. All online orders are handled directly by the Savoir team. This includes processing, order fulfilment, despatch and returns.

Our mattress and bed linen care guide can be found here. If you have any questions about care, please don’t hesitate to contact our customer service.

Following correct care procedures is vital for preserving the quality of your mattress and prolonging its lifespan. Our comprehensive care guide outlines the essential information you need to ensure that you get the most from your Savoir mattress.

Savoir’s bedding and bed linen will last for years, provided you follow the correct cleaning advice.

The information related to product care can be found via our care guide. Always refer to the product’s care label.

Giza is a rare variety of Egyptian cotton, which is widely considered to be the finest and most luxurious in the world. There are a few varieties of Egyptian Giza cotton, but we select Giza 87 for its softness, high uniformity, and stretch resistance. We offer both sateen and percale, which are woven in mills in Italy that can handle very fine fibres.

Savoir Beds provides a comprehensive 25-year guarantee covering key elements of your bed. This guarantee ensures protection for the original buyer against specific structural issues, including metal spring and frame breakage. For a comprehensive overview of the guarantee’s specific terms and conditions, please visit our dedicated guarantee page.

The cost of our beds varies depending on the model and customisation options. Each bed is handcrafted using the finest natural materials, ensuring a luxurious sleep experience tailored to your needs. Please contact your nearest showroom for a price list.

Savoir Beds has a rich heritage dating back to 1905. Originally established to provide exceptional beds for the Savoy Hotel in London, our heritage covers over a century of craftsmanship. Each bed is still handmade in the UK using traditional techniques handed down from generation to generation.

For more information, visit our craftsmanship page.

Our difference lies in our commitment to:

• Craftsmanship
• Natural materials
• Custom and bespoke
• Over a century of bed-making expertise
• Individual attention to each bed’s creation

You can learn more about our brand commitment and approach to production by following this page here.

Savoir Beds has collaborated with numerous renowned designers from around the world. Our collaboration include Francis Sultana, who designed our exclusive Louis Bed, as well as Nicole Fuller with the Stella Bed, Ozwald Boateng with the Authenticity Bed , Winch with the Tranquility Bed , Zandra Rhodes with the Lilies Bed, Sacha Walckoff with the B Bed, Philip Gorrivan with the Gorrivan Bed, Teo Yang with the Moon Bed, Arik Levy with the Shift Bed, Christophe Delcourt with the Ian - Linen Bed and Steve Leung with the Screen Bed.

We’ve also created bespoke beds for luxury hotels, and high-profile clients worldwide.

To discover more about our design collaborations, please visit this page here.

Savoir Beds maintains an exclusive approach, handcrafting fewer than a thousand beds a year. This limited production ensures that each bed receives meticulous attention and maintains our high standards of craftsmanship.